From the first second, Francesca creates an open and trusting atmosphere where the Coachee feels at ease. With her thoughtful questioning she helps providing clarity, structure, and always a positive and confident outlook on next concrete steps. In every session she adapts quickly to the flow of information, sorting thoughts while always having an excellent feel of things happening below the surface, the said and unsaid as well as the conscious and unconscious. She reflects expressions, gestures and words for congruence, asks probing but empathetic questions, and gives subtle advice to provide a wider space of options to reflect on. Never judging, always actively listing, with a genuine interest in the person, open-minded, humorous, eager to learn, curious to find the right way for each Coachee – Francesca carries Coaching in her DNA. With her, hard work feels easy. Thank you for all the wonderful sessions!